Privacy Policy
Date Updated: Feb 4, 2025
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Veteran Benefits Center LLC ("VBC," "we," "our," or "us") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website located at vetbenefitscenter.com or veteranbenefitscenter.com (the "Website") and use our services. By accessing or using our Website, you consent to the practices described in this Privacy Policy.
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1. Information We Collect
a. Personal Information: We may collect personal information such as your name, email address, phone number, postal address, and other information when you voluntarily provide it to us through forms on the Website, during consultations, or through other means.
b. Automatically Collected Information: We may collect certain information automatically when you visit our Website, including your IP address, browser type, operating system, referring URLs, and pages you view. We may use cookies and similar tracking technologies to collect this information.
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2. Use of Your Information
We may use your personal information for the following purposes:
a. Providing Services: To provide educational services and assistance with VA benefits claims to veterans.
b. Communication: To respond to your inquiries, requests, and comments, and to provide you with updates, newsletters, and other information related to our services.
c. Analytics: To analyze and improve the functionality, content, and user experience of our Website.
d. Marketing: To send you marketing communications about our services or products, subject to your preferences and choices.
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3. Sharing Your Information
No Personal information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
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4. Your Choices
a. Opt-Out: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the communication or email us at info@vetbenefitscenter.com
b. Access and Update: You may request access to, correct, or delete your personal information by contacting us at the contact information provided below.
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5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no data transmission over the internet or information storage technology can be guaranteed to be 100% secure.
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6. Links to Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of third-party websites you visit.
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7. Children's Privacy
Our Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us, and we will take appropriate steps to delete it.
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8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes to this Privacy Policy on the Website, and the revised version will be effective when it is posted. Please review this Privacy Policy periodically to stay informed of any updates.
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9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
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By using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
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SMS PRIVACY POLICY FOR VBC MESSAGING SERVICES
VBC respects and protects your privacy.
By subscribing to VBC SMS services, you agree to receive text messages from us. VBC will send SMS messages to update customers on claim statuses, answer questions, provide customer service as needed, and enhance the overall customer experience. For assistance, please contact us at 310-971-9618.
Consent to Receive Automated Messages:
Your consent to receive automated messages is not a condition for purchasing or using VBC services. Messages may include instructions, updates and reminders.
Frequency of Messages:
Message frequency may vary based on case activities and status. Messages will include transactional updates.
Opt-Out and Support Options:
To stop receiving text messages, text "STOP" at any time. Once your opt-out request is processed, you will no longer receive messages from us. A confirmation message will be sent upon unsubscribing. To re-subscribe, text "START."
For assistance, text "HELP" or contact us at "Contact Details."
Wireless Carrier Rates and Services:
Standard message and data rates may apply. Wireless carriers are not responsible for delayed or undelivered messages.
Confidentiality:
We will keep your mobile number confidential and will not share it with third parties for marketing purposes. However, for operational purposes, your name and number may be shared with service providers who facilitate SMS communications. These providers will use your information solely for delivering these services.
No mobile information will be shared with third parties for marketing/promotional purposes. The privacy policy excludes text messaging originator opt-in data and consent, which will not be shared with third parties. Users can opt out by replying "STOP" or request more information by replying "HELP." Message frequency may vary, and standard rates may apply.
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Data Collection & Usage
- We collect phone numbers, names, and client status information
- Data is used solely for: case updates, appointment reminders, general conversation with our representatives for customer services, and security authentication
- Information is collected through contact form on this website, signed contracts or verbal consent
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
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Security & Protection
- All data is protected using industry-standard encryption
- Access is limited to authorized VBC staff
- Information is stored securely and never sold/shared
- Data is retained only while you're an active client
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Consent & Opt-Out
- Consent is obtained through written consent, contracts or verbal agreement
- You can opt-out anytime by replying STOP
- Opt-out requests are processed within 24 hours
- Reply HELP for assistance
Questions or Concerns Contact: